“Hi Felix - wow talk about being responsive! - ‘Bishop Market’ ”

Customer kudos for Nicasio for our fast response time to her inquiry. We pride ourselves on making it a great experience - every time!

Felix Figuereo

This is what Netflix has to say about how they can send me 3 emails concerning my payments, but none concerning an empty queue:

Dear Mr. Figuereo:

Thank you again for your feedback. I appreciate your diligence to ensure that your email is taken seriously and that our process is changed. Once again, while we do appreciate your feedback, it is feedback regarding the way that we do business. It has been forwarded to the appropriate department but there is no guarantee that any changes will be implemented.

Once again, thank you for your time.

March 11, 2008

Dear Mr. and Mrs. Figuereo:

Thank you for your email. Mr. Hastings makes every effort to read each and every email sent to him, but is unable to personally reply to all of them. Know that we appreciate you taking the time to provide us with your feedback and comments.

Please rest assured that we do have automated emails that are sent out when there is a problem with a customer’s Netflix account. One of these automated emails informs the customer that we have sent the last disc in their Queue or their Queue is empty. Once again, these are automated emails and I do apologize if one wasn’t sent to you.