Customer kudos pour in:
Felix,
Again, thank you for your help. You made this a most pleasant experience and process. You definitely provide “superior” customer service. Louis is ecstatic!
sherryl
Archive for Category » Customer Service
I want to share some of the results from our recent customer inquiry where we asked past and current Nicasio Design customers to share with us how they felt Nicasio had done. Here are a few:
Felix, Nicasio is quick to respond and you do it right the first time. I think you and your team are wonderful.
Barb B, Assistant Vice President
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Felix, I’d say excellent understanding of my needs and the ability to translate that need to a fantastic design.
Miguel E, Senior Vice President
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This is what Netflix has to say about how they can send me 3 emails concerning my payments, but none concerning an empty queue:
Dear Mr. Figuereo:
Thank you again for your feedback. I appreciate your diligence to ensure that your email is taken seriously and that our process is changed. Once again, while we do appreciate your feedback, it is feedback regarding the way that we do business. It has been forwarded to the appropriate department but there is no guarantee that any changes will be implemented.
Once again, thank you for your time.
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Click to view email text…
OK as some may already know, I have a thing for service; not just service, but good service.
So, the latest issue with Netflix for me is as follows:
I had an empty queue and Netflix tells me that I should have received notice of this once they sent out the last movie in my queue. Oddly enough I NEVER received such notice.
Next, I closed a bank account and did not update my profile at Netflix so that my next rebil would fail.
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March 11, 2008
Dear Mr. and Mrs. Figuereo:
Thank you for your email. Mr. Hastings makes every effort to read each and every email sent to him, but is unable to personally reply to all of them. Know that we appreciate you taking the time to provide us with your feedback and comments.
Please rest assured that we do have automated emails that are sent out when there is a problem with a customer’s Netflix account. One of these automated emails informs the customer that we have sent the last disc in their Queue or their Queue is empty. Once again, these are automated emails and I do apologize if one wasn’t sent to you.
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